Contact

Get in Touch

Have a question about a product, a download issue, or want to tell us how your first batch went? We'd love to hear from you.

Use the form below and we'll get back to you within 2 business days.

You can also reach us directly at lkkindlycreatives@gmail.com

Common questions

I bought a product but can't download it.
Check your email (including spam/junk) for the download link from Shopify. If you still can't find it, send us your order number and we'll sort it out right away.

Can I get a refund?
Because our products are digital downloads delivered instantly, all sales are final. But if there's a technical problem with your file, just email us and we'll make it right.

I want to be notified about the physical starter kit.
Head to our Kit Waitlist page for details on how to join the interest list.

Free starter download

Get the First Batch Checklist free.

Before you buy honey, yeast, or a carboy, use this checklist to make sure you are not missing the basics.

First Batch Ferment sells educational materials and digital brewing tools only. We do not sell alcohol. Always follow local laws and safe homebrewing practices.